FAQ

Project Support / We offer 3 levels of project support by appointment, Tuesday - Saturday.  Call 205-298-1309 prior to your arrival.    When making an appointment, be ready to describe the reason for your visit.  Example:  I am ready to turn the heel of a sock.   This will help us pair you with the appropriate staff member.   

Here are a few tips for a successful appointment.

Level 1 - Requires no appointment.   We strongly recommend that you call ahead to avoid any conflicts with shop events, workshops or a limited staff.

Please be prepared to wait patiently for a staff member to assist you.  

Level 2 - Complimentary 15-minute session / by appointment.  Please schedule an appointment prior to your arrival. 

Including but not limited to:

Level 3 - $10 per 15-minute session / by appointment.  Please schedule an appointment prior to your arrival.   

Including but not limited to:

 

Do you offer private lessons?

Mini & semi-Private lessons are available during shop hours in 15 minute sessions by appointment.  Fee for this service is $10 per 15 minute session.  

Private lessons conducted before the shop opens are 1 hour in duration and $40 per hour.   

Simply call 205-298-1309 to schedule.

 

Yarn Winding Service

Winding yarn purchased in-store is a service we provide our customers.  We can't always wind your purchase before you leave and may ask that you leave it behind to be picked up later.  

Sale yarn purchased in-store is excluded from this complimentary service.   However, ball winders and swifts are available for purchase.

To have yarn wound, whether purchased on sale in-store or elsewhere, you are welcome to use our winding equipment on your own, when it is not already in use.   

To have your yarn wound by one of our staff members, there is a nominal winding fee of $3 per skein.

 

KAL 

What is a KAL?

A KAL (knit a-long) is a social event hosted in the shop which is typically led by a staff member.   Subject matter and skills required to complete the KAL will vary.   Limited instruction is provided during a KAL as it is not a 'class' rather an activity to bring folks together.   

 

What is the fee to participate in a KAL?

Our KAL's are always complimentary.  Supplies are not included.

 

What experience level is necessary to participate in a KAL?

Our KAL's are designed to bring folks together to work on a specific project.   If in doubt, just ask.   If you require project support beyond the scope of the KAL, we are happy to provide Project Support.  Please refer to our Project Support guidelines.

 

I have so much yarn already.   Do I have to buy new yarn for the KAL? 

Our KAL's are designed to help you in several ways but as it relates to yarn, we encourage you to work through your stash or better yet, let us help you compliment your stash with something fresh and new.